User Guide
How to Register Login Password Recovery Add Meter Account Update Business Profile Change Password
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Visit the Registration Page:
https://www.sarawakgas.com/account/register
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Complete the Registration Form.
- Personal Information
- Name: Your full name.
- Mobile Number: Format: 0123339999.
- Email Address: A valid email (used for login).
- Nationality: Select from the dropdown.
If you selected Malaysia, please provide:
- Identification Number: Your MyKad/NRIC number.
If you selected another country, please provide:
- Passport Number
- Passport Expiry Date
- Business Information
- Business Name
- Business Type: (e.g., Sdn Bhd, Sole Proprietorship)
- Business Registration Number
- Business Contact Number: Format: 0123339999.
- Tax Identification Number
- Business Address
- Postal Code, City/Town/District, State, Country (auto-filled as Malaysia)
- Sales Tax Number (if applicable)
- Service Tax Number (if applicable)
- SST Exemption Certificate Number (if applicable)
- Attachments
Upload the required attachments. Ensure all files are in PDF, PNG, or JPG format and do not exceed 3MB each.
- Identification Document (NRIC or Passport front only)
- Income Tax Filing Document (Basic Particulars section only)
- SST Exemption Screenshot (if applicable)
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Consent & Submission
- Tick the checkbox to accept the Terms of Use and Privacy Policy.
- Complete the reCAPTCHA verification.
- Click the “SUBMIT” button.
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Submission Confirmation & Email Instructions
Once you submit the form, you will see the following success message:
What to Expect in Your Email
Shortly after registering, you will receive an email with your login URL, username, and temporary password. Login using the provided credentials.
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Go to the Login Page:
https://www.sarawakgas.com/account/login
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Enter Your Credentials
- Email Address: Use the one you registered with.
- Password: Enter the password you set or the temporary password from your registration email.
Forgot your password? Click on the Password Recovery link.
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Complete the reCAPTCHA
Check the “I’m not a robot” box to verify that you’re not a bot.
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Click “LOGIN”
If your credentials are correct, you’ll be re-directed to your dashboard.
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Navigate to the Password Recovery Page
Click “Password Recovery” on the login screen or go directly to: https://www.sarawakgas.com/account/password-recovery
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Enter Your Registered Email Address
Provide the email you used during registration.
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Forgot Your Email?
If you are not sure which email you registered with, click “Contact SGD Customer Care” for help.
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Complete the reCAPTCHA
Check the “I’m not a robot” box to verify that you’re not a bot.
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Click “RECOVER PASSWORD”
After submission, you will see the following confirmation message:
You’ll receive an email shortly. Use the temporary password provided to log in.
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Login to Access Your Business Dashboard
Use your credentials to log in to the SGD Customer e‑Invoice Hub. After logging in, you'll be directed to your Business Dashboard.
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Click “Add Meter Account”
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Complete the Meter Account Form
- Account No.
- Meter No.
- Service No.
You can find your Account No., Meter No., and Service No. from your bill, under the Account Information section.
Please refer to Billing & Payment – (3) Account Information to learn more.
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Click “SUBMIT”
After submission, you will see the following confirmation message:
The meter account will now appear in My Meter Accounts.
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Login to Access Your Business Dashboard
Use your credentials to log in to the SGD Customer e‑Invoice Hub. After logging in, you'll be directed to your Business Dashboard.
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Open the Profile Page
Select the “PROFILE” tab to view your current business profile information.
Click “Update Profile” to enter edit mode.
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Make Your Changes
- Personal Information
- Name: Your full name.
- Mobile Number: Format: 0123339999.
- Email Address: A valid email (used for login).
- Nationality: Select from the dropdown.
If you selected Malaysia, please provide:
- Identification Number: Your MyKad/NRIC number.
If you selected another country, please provide:
- Passport Number
- Passport Expiry Date
- Business Information
- Business Name
- Business Type: (e.g., Sdn Bhd, Sole Proprietorship)
- Business Registration Number
- Business Contact Number: Format: 0123339999.
- Tax Identification Number
- Business Address
- Postal Code, City/Town/District, State, Country (auto-filled as Malaysia)
- Sales Tax Number (if applicable)
- Service Tax Number (if applicable)
- SST Exemption Certificate Number (if applicable)
- Attachments
Upload the required attachments. Ensure all files are in PDF, PNG, or JPG format and do not exceed 3MB each.
- Identification Document (NRIC or Passport front only)
- Income Tax Filing Document (Basic Particulars section only)
- SST Exemption Screenshot (if applicable)
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Consent & Submission
- Tick the checkbox to accept the Terms of Use and Privacy Policy.
- Complete the reCAPTCHA verification.
- Click the “SUBMIT” button.
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Submission Confirmation
Once you submit the form, you will see the following success message:
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Login to Access Your Business Dashboard
Use your credentials to log in to the SGD Customer e‑Invoice Hub. After logging in, you'll be directed to your Business Dashboard.
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Navigate to “Change Password”
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Enter Current & New Password
- Current Password: Type your existing password.
- New Password: Create a strong new password.
- Confirm New Password: Re-enter the new password for verification.
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Complete the reCAPTCHA
Check the “I’m not a robot” box to verify that you’re not a bot.
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Click “CHANGE PASSWORD”
After submission, you will see the following confirmation message:
You will need to use your new password on your next login.
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