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User Guide

Update Your Contact Email Verification Update Additional Meter Accounts

 

Update Your Contact

1

Visit the Update Your Contact Page:
https://www.sarawakgas.com/services/customers/update-your-contact
2

Complete the Customer Contact Update Form.

  • Personal Information
    • Registered Customer Name: As printed on the bill.
    • WhatsApp Number: Malaysian number only (Format: 0123339999).
    • Email Address: A valid email (used for verification).
  • Meter Account Information
    • Account No.
    • Service No.

    You can find your Account No., and Service No. on your latest bill, located under the Account Information section. For a visual guide, please refer to the Billing & Payment – (3) Account Information section on our website.
3

Consent & Submission

  • Tick the checkbox to accept the Terms of Use and Privacy Policy.
  • Complete the reCAPTCHA verification.
  • Click the “SUBMIT” button.
4

Submission Confirmation & Verification Email

Once you submit the form, you will see the following success message:

You will then receive a verification email from Sarawak Gas Distribution Sdn Bhd (SGD Customer Care). 

Please check your email and complete the verification process.

 

Email Verification

1

Check Your Email

Look for an email titled "Sarawak Gas – Please verify your email."
2

Click Verify Email

Click the "Verify Email" link in the email to confirm your email address.
⚠️ The verification link is only valid for 60 minutes.

If you see the error message shown below:

Click the "Request a New Verification Link" to send a new verification email.
3

Verification Successful

Once verified, your email address will be confirmed and linked to your SGD account.

 

Update Additional Meter Accounts

1

For customers who have multiple meter accounts and have already submitted an update once, submitting the form for a second (or additional) meter account:

  • If your email is VERIFIED
    The following message will appear:

    No additional submission is needed for the second or other meter accounts. The update will automatically apply to all meter accounts linked to the same customer.
  • If your email is NOT VERIFIED
    The following message will appear:

    You may Check Your Email to verify your email, OR click "Resend Verification" to request a new verification email.